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LocalPipe Terms of Service and Privacy Policy

**Last updated:** September 19, 2026 **Effective date:** September 19, 2026

Terms of Service

1. Acceptance of Terms

By accessing or using the services provided by LocalPipe ("LocalPipe", "we", "us", or "our"), a business operated by Dylan Bond as a sole proprietor, with a mailing address at 523 48th Avenue SW, Calgary, AB, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy below. If you do not agree to these Terms, you may not use our services.

The Service is for business use only. By using it, you confirm that you are at least 18 years old, that you are using the Service on behalf of a business or in a professional capacity, and, if you accept these Terms for an organization, that you have authority to bind that organization. "You" and "User" refer to you and that organization.

2. Description of Service

LocalPipe provides a data enrichment platform (the "Service").

**Core Function.** Users submit lists of local businesses (the "Input Data"). LocalPipe processes this data to append or "enrich" it with publicly available or licensed business contact information, such as business owner names, mobile phone numbers, and email addresses (the "Enriched Data"). Enrichment may use automated tools, including machine learning and AI-assisted extraction and matching, as described in our Privacy Policy.

**Service Limitation.** LocalPipe does not perform lead sourcing, scraping of Google Maps, or initial data collection on behalf of the User. The User is solely responsible for sourcing and providing the initial Input Data.

3. User Accounts and Security

To access the Service, you must create an account. You are responsible for maintaining the confidentiality of your credentials, API keys, and all activity under your account. You agree to notify us immediately at dylan@trylocalpipe.com of any unauthorized use or suspected security incident affecting your account.

4. User Obligations and Warranties

By using the Service, you represent, warrant, and agree that:

4.1 Lawful Origin

4.2 Rights to Process

4.3 Compliance with Marketing and Contact Laws

• Canada's Anti-Spam Legislation (CASL), including its consent, sender identification, and unsubscribe requirements, and the CRTC Unsolicited Telecommunications Rules and National Do Not Call List;
• the US CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA) and the FCC's rules under it (including current rules on how recipients may revoke consent and how quickly revocations must be honored), the National Do Not Call Registry, and state telemarketing and "mini-TCPA" laws;
• the UK Privacy and Electronic Communications Regulations (PECR) and EU and member state ePrivacy rules;
• any other marketing, telemarketing, or electronic messaging law in the places where you send messages or where recipients are located.

You bear the sole burden of establishing any required consent (express or implied) and of scrubbing against applicable do-not-call and suppression lists before contacting any individual.

4.4 Compliance with Privacy Laws

4.5 Opt-Outs, Deletion, and Suppression

• honor every opt-out, unsubscribe, do-not-contact, or deletion request you receive from an individual;
• when LocalPipe notifies you that an individual has asked us to delete their data or opt out of its sale or sharing, delete or suppress that individual's data in your systems within fifteen (15) business days of our notice, and not re-add it from LocalPipe data;
• not use Enriched Data to re-identify or re-contact any individual who has opted out or asked for deletion.

4.6 California Terms

• LocalPipe discloses Enriched Data to you only for the limited and specified purpose of your own lawful business-to-business prospecting and outreach;
• you will comply with the CCPA and provide the same level of privacy protection the CCPA requires of LocalPipe;
• LocalPipe may take reasonable and appropriate steps to confirm that you use the Enriched Data consistently with the CCPA, and to stop and remediate any unauthorized use;
• you will notify LocalPipe promptly if you determine you can no longer meet your obligations under the CCPA.

4.7 International Transfers

5. Prohibited Uses

You agree not to use the Service or any Enriched Data to:

• upload data obtained through unauthorized scraping or otherwise in breach of the source platform's terms of service;
• harass, threaten, stalk, dox, or defraud any individual;
• resell, sublicense, or publish the Enriched Data as a standalone raw data product, or add it to a competing database, without our express written permission;
• make or support any decision about an individual's eligibility for credit, insurance, employment, housing, or any other purpose covered by the US Fair Credit Reporting Act or similar laws;
• infer or target individuals based on sensitive characteristics (such as health, religion, sexual orientation, ethnicity, immigration status, or precise location), or unlawfully discriminate against anyone;
• contact any individual who has opted out, is on an applicable do-not-call list, or whose data you were told to delete;
• send messages or place calls that violate any law listed in Section 4.3;
• train, fine-tune, or benchmark any AI model or dataset intended for resale using Enriched Data, without our express written permission;
• probe, overload, reverse engineer, or circumvent any security, rate limit, or access control of the Service.

6. Data Accuracy and Availability

LocalPipe strives to provide accurate Enriched Data using third-party sources and proprietary algorithms. However:

• **No Guarantee.** We do not guarantee a 100% match rate or that all data points (names, emails, mobile numbers) will be accurate or current. Data is provided "AS IS."
• **No Refunds for Low Match Rates.** Services are rendered based on the processing of data, not solely on the outcome of the enrichment.
• **Removed Records.** We may remove or suppress records from the Service at any time, including to honor an individual's privacy request or to comply with law.

7. Fees and Payments

Services are billed according to the pricing tier selected at checkout. Fees exclude applicable taxes, which will be added where required. All fees are non-refundable except as expressly provided in these Terms or required by law. Failure to pay may result in immediate suspension of services.

8. Intellectual Property

**Our IP.** LocalPipe retains all rights, title, and interest in the Service, including our matching algorithms, models, database, website, and branding.

**Your Data.** You retain ownership of the Input Data you upload. You grant LocalPipe a license to process, copy, and store this data solely to provide, secure, and support the Service for you, and as required by law.

**Enriched Data License.** Subject to these Terms and payment of fees, LocalPipe grants you a non-exclusive, non-transferable license to use the Enriched Data delivered to you for your internal business purposes. This license ends for any record we tell you to delete or suppress under Section 4.5.

9. Confidentiality

LocalPipe treats your Input Data and the resulting Enriched Data as confidential. We will not share, sell, or disclose your specific lists to other clients or third parties, except as required by law or to service providers and data vendors specifically for the purpose of performing the enrichment.

10. Data Protection and Security

When LocalPipe processes personal information contained in your Input Data, we act as your service provider (or processor) and will:

• process it only to provide the Service and on your documented instructions;
• apply reasonable administrative, technical, and physical safeguards;
• require our subprocessors to protect it to a comparable standard;
• notify you without undue delay after becoming aware of a security breach affecting it;
• delete it in line with the retention periods in our Privacy Policy.

Our role for the Enriched Data we compile from our own sources is described in the Privacy Policy.

11. Suspension and Termination

We may suspend or terminate your access, with or without notice, if you breach these Terms, create legal or security risk for LocalPipe or others, fail to pay, or if we are required to by law or a regulator. On termination, your license to Enriched Data for any record subject to a deletion or suppression notice ends, and Sections 4.4 to 4.6, 5, 8, 9, and 12 to 15 survive.

12. Limitation of Liability

To the maximum extent permitted by applicable law (including Alberta law):

• LocalPipe shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits or data.
• LocalPipe is not liable for any legal action taken against the User resulting from the User's use of the Enriched Data (for example, CASL, TCPA, or PECR penalties, or privacy complaints).
• Our total liability for any claim arising out of these Terms shall not exceed the amount paid by you to LocalPipe in the six (6) months before the claim arose.

13. Indemnification

You agree to indemnify, defend, and hold harmless LocalPipe, its owner (Dylan Bond), and affiliates from any claims, liabilities, regulatory penalties, damages, and expenses (including legal fees) arising out of:

• your violation of these Terms;
• your violation of any third-party rights (including those of Google Maps or other data sources);
• your violation of any privacy, anti-spam, or telemarketing law (including CASL, CAN-SPAM, the TCPA, PECR, and the GDPR) through your use of the Enriched Data.

14. Changes to These Terms

We may update these Terms to reflect changes in law or in the Service. We will give at least thirty (30) days' notice of material changes by email or in the Service. Continued use after the effective date means you accept the updated Terms.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts located in Calgary, Alberta. Nothing in this section limits any right an individual has under applicable privacy law to complain to a regulator or seek a remedy in their own jurisdiction.

16. Contact

LocalPipe, Attn: Dylan Bond, 523 48th Avenue SW, Calgary, AB Email: dylan@trylocalpipe.com

Privacy Policy

This policy explains what personal information LocalPipe collects, why, and what you can do about it. It covers the localpipe.io website, the LocalPipe application, the LocalPipe API, and the Business Contact Data we compile and supply to our users.

**If your details are in our data and you want them removed, email dylan@trylocalpipe.com and we will remove them.** You do not need an account with us, and you do not need to explain why. Section 7 has the detail.

For any other question or request about your own information, email dylan@trylocalpipe.com.

We handle personal information in line with applicable privacy laws, including the Personal Information Protection Act (Alberta) (PIPA), the Personal Information Protection and Electronic Documents Act (Canada) (PIPEDA), US state privacy laws (including the California Consumer Privacy Act), the UK GDPR and Data Protection Act 2018 (as amended by the Data (Use and Access) Act 2025), and the EU GDPR.

1. Who We Are and Our Role

LocalPipe is a business operated by Dylan Bond (sole proprietor), based in Alberta, Canada. The owner is the individual accountable for our compliance with Canadian privacy law and can be reached at dylan@trylocalpipe.com. Our postal address for formal legal notices is in Section 16 of the Terms of Service above.

We play two roles:

• **For Account Data and our own Business Contact Data database**, we decide how and why the information is used. Under Canadian law we are the organization responsible for it, and under the UK GDPR and EU GDPR we are the controller.
• **For personal information inside Input Data that you upload**, we process it on your behalf to provide the Service, as your service provider or processor.

Some laws treat business contact information differently from consumer data or exclude it. We extend the rights described in this policy to everyone whose data we hold, regardless of whether a specific law requires it.

2. Information We Collect

A. Account Data (from our users)

B. Usage and Device Data

C. Input Data

D. Business Contact Data (about business owners and professionals)

• name and job title or role (for example, owner);
• business name, business address, and website;
• business or mobile phone numbers;
• business or personal email addresses used for the business;
• the source of the data and when it was last verified.

Our data is directed at people in their professional capacity. We do not seek out information about people's private lives, and we do not knowingly collect sensitive categories of personal information, including government identification numbers, financial account numbers, precise geolocation, biometric or genetic data, health data, immigration status, citizenship status, union membership, racial or ethnic origin, religious or political beliefs, sexual orientation, sex life, reproductive health data, or criminal history.

3. Sources of Business Contact Data

We obtain Business Contact Data from:

• publicly available records and registries;
• publicly accessible business websites and online business listings;
• third-party data vendors and licensing partners;
• Input Data provided by our users, where used to perform their requested enrichment.

We do not scrape private social media profiles, access password-protected content, or obtain information from hacked or breached databases.

4. How We Use Information and Our Legal Bases

In Canada, we rely on consent where required, or on the exceptions available under PIPEDA and Alberta PIPA, including those that apply to business contact information and to information that is publicly available as defined by regulation.

5. Automated Processing and AI

We use automated tools, including machine learning and AI models, to extract, match, and verify Business Contact Data (for example, identifying the owner name on a business website, or checking whether an email address is deliverable). These tools help us decide which data to return, but we do not use them to make decisions that produce legal or similarly significant effects on individuals, such as decisions about credit, employment, housing, or insurance. You can ask us how a record about you was generated using the contact details in Section 9.

6. How We Disclose Information

• **To our users.** We provide Business Contact Data to paying users for their B2B prospecting. Under some US state laws, including California's, this is a "sale" of personal information. You can opt out at any time (see Sections 7 and 8).
• **Service providers.** We disclose information to providers that process it on our behalf, under contracts requiring them to protect it and use it only to provide services to us. They fall into these categories:

Our list of providers changes as our tooling changes. If you have a question about a specific provider, email dylan@trylocalpipe.com. - **Legal compliance.** If required by law, subpoena, court order, or regulator in Canada or another applicable jurisdiction. - **Business transfers.** In connection with a merger, sale, financing, or acquisition of LocalPipe, subject to confidentiality protections.

We do not sell Account Data. We do not sell or share one user's uploaded lists with other users. We do not use Business Contact Data to serve or target online advertising, and we do not disclose it to advertising networks or for cross-context behavioural advertising.

7. If Your Information Is in Our Database

If you are a business owner or professional and believe we hold your contact information, you can at any time ask us to:

• tell you what we hold and where it came from;
• correct it;
• delete it and stop providing it to our users;
• opt you out of any sale or sharing.

When we delete a record at your request, we keep a minimal suppression entry (such as a hashed email or phone number) so the data is not re-added from our sources. We will also notify users who received your data from us in the prior 12 months, where feasible, and require them to delete or suppress it.

8. Your Privacy Rights

Depending on where you live, you may have the right to:

• access the personal information we hold about you and receive a copy, including in a portable format;
• correct inaccurate or incomplete information;
• delete your information;
• withdraw consent (for example, to marketing), without affecting prior lawful processing;
• object to or restrict processing based on legitimate interests, including an absolute right to object to direct marketing (UK/EU);
• opt out of the sale or sharing of your information, targeted advertising, and certain profiling (US states);
• appeal our decision on your request (US states that provide this right);
• complain to us, and then to a privacy regulator (see Section 9).

**Canada.** Under PIPEDA and Alberta PIPA, you can request access to and correction of your personal information and withdraw consent, subject to legal and contractual limits.

**UK and EU.** You have the rights listed above under the UK GDPR and EU GDPR. You also have the right to complain to us directly about how we handle your personal information (see Section 9).

**US states.** Residents of states with comprehensive privacy laws (including Colorado, Connecticut, Delaware, Indiana, Kentucky, Maryland, Minnesota, New Jersey, Oregon, Rhode Island, Texas, Virginia, and others) have the rights above as provided by their state's law. Many of these laws exclude data processed in a purely business-to-business context. We honor requests from residents of all US states regardless.

We will not discriminate against you for exercising any privacy right.

9. How to Submit a Request, Verification, Appeals, and Complaints

**Submitting a request.** Email dylan@trylocalpipe.com with the subject line "Privacy Request", or use the privacy request form on our website at https://localpipe.io.

**Cost.** We do not charge for handling a request, unless it is manifestly unfounded or excessive, in which case the law may allow us to charge a reasonable fee or decline to act. We will tell you if that applies before doing anything.

**Verification.** We will ask for enough information to match you to our records (for example, the email address or phone number you want removed) and may ask you to confirm control of that email address or phone number. We only use this information to verify and fulfil your request.

**Timing.** We acknowledge requests promptly and respond within the time required by applicable law, generally 30 days (Canada, UK, EU) or 45 days (US states), which some laws allow us to extend when necessary. We will tell you if an extension applies.

**Appeals.** If we deny your request in whole or part, we will explain why. US residents may appeal by replying to our decision with the subject line "Privacy Appeal". We will respond within the time required by your state's law and, if we deny the appeal, explain how to contact your state Attorney General.

**Complaints to us.** You can complain to us about how we have handled your personal information using any of the methods above. We will acknowledge your complaint within 30 days, look into it without undue delay, keep you informed of progress, and tell you the outcome.

**Complaints to a regulator.** You may also contact:

• the Office of the Privacy Commissioner of Canada (priv.gc.ca);
• the Office of the Information and Privacy Commissioner of Alberta (oipc.ab.ca);
• the UK Information Commissioner's Office (ico.org.uk);
• your local EU data protection authority;
• the California Privacy Protection Agency (privacy.ca.gov) or your state Attorney General.

10. Data Retention

Backups are overwritten on a rolling schedule and are not used to restore deleted records.

11. Security and Breach Notification

We maintain a comprehensive information security program. It includes administrative, technical, and physical safeguards appropriate to the volume and sensitivity of the data we hold, such as encryption in transit, access controls, employee and contractor confidentiality obligations, vendor due diligence, and periodic review of the program. No system is perfectly secure.

If a breach of security safeguards involving personal information creates a real risk of significant harm, we will notify affected individuals and the relevant Canadian regulators as required by PIPEDA and Alberta PIPA. Where the UK GDPR or EU GDPR applies, we will notify the relevant supervisory authority within 72 hours where required, and affected individuals where the breach is likely to result in a high risk. We will also comply with applicable US state breach notification laws and notify affected users as described in our Terms.

12. International Data Transfers

LocalPipe is based in Canada, and our servers and service providers may be located in Canada, the United States, or other countries. Personal information may be subject to the laws of those countries, including lawful access by their authorities.

When we transfer personal information from the UK, EEA, or Switzerland to countries without an adequacy decision, we use appropriate safeguards such as the EU Standard Contractual Clauses and the UK International Data Transfer Addendum. You may request a copy of the relevant safeguards by contacting us.

13. Children

The Service is intended for business users aged 18 and over. We do not knowingly collect personal information from children. If you believe we hold information about a child, contact us and we will delete it.

14. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, keep you signed in, understand usage, and measure marketing. Where required (for example, in the UK and EU), we ask for your consent before setting non-essential cookies, and you can change your choices at any time through our cookie settings. We honor Global Privacy Control (GPC) browser signals as an opt-out of the sale or sharing of personal information for the browser or device that sends them.

15. Contact Us

For any question about this policy, any request about your own information, or removal from our data:

**dylan@trylocalpipe.com**

Our postal address for formal legal notices is set out in Section 16 of the Terms of Service above.

16. Changes to This Policy

We will update this Privacy Policy as our practices or the law change, including if Canada's proposed replacement for PIPEDA or amendments to Alberta PIPA come into force. We will post the updated version with a new "Last updated" date and, for material changes, notify users by email or in the Service.